CONTACT US
Our Customer Care team is available Monday through Friday, from 10:00 AM to 7:00 PM Eastern Time. You can reach us via email at hello@johnjulia.com. Due to a high volume of inquiries, please allow up to 48 hours for a response. We appreciate your patience and look forward to assisting you.
RETURNS AND EXCHANGES
You may request an exchange or a return through our self-service portal, which can be accessed here.
TRACK A SHIPMENT
You may track your shipment through our tracking portal here.
Once your package moves through the system, typically within 24 hours after we email you the shipment confirmation, you will receive a text alert with the option to request a signature release.
You may manage your shipment through DHL's management system, accessible here. Please ensure you have access to the phone number provided at checkout to receive the security code.