FAQs

We're a US based public benefit corporation.

Yes, all products sold by John Julia are authentic and brand new.

All items available on johnjulia.com are brand new, complete with original tags and packaging.

USA: For orders under $100 USD, the shipping cost is $25 USD.
UK: For orders under £200.00 GBP, we currently don't ship orders under £200.00 GBP.
Canada: For orders under $100 CAD, the shipping cost is $25 CAD.
Australia: For orders under $300 AUD, the shipping cost is $40 AUD.
Singapore: For orders under $100 SGD, the shipping cost is $30.00 SGD.
Rest of the World: For orders under the equivalent of $100 USD, the shipping cost is $25 USD at checkout.

Import customs/duty taxes are calculated at checkout.

You can track your order here.

When an order is placed, it typically takes 1-4 business days to dispatch and 3-4 days for delivery.

We accept returns within 14 days of delivery. Items must be returned in their original condition.

View our return policy here.

Upon receipt of the returned item, please allow a period of 7 business days for us to review and inspect the return to ensure compliance with our return policy before the refund is issued.

If you have questions about finding the right size for your purchase, don't hesitate to reach out to us. You can contact us through Live Chat when available or by emailing hello@johnjulia.com.