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We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund.

We want to speak to you too! Please email us at hello@johnjulia.com for assistance.

Yes, all products sold on are authentic, brand new, and come with their original packaging.

We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.

When an order is placed, it typically takes 1-4 business days to process and dispatch. Delivery takes an additional 3-4 business days. The delivery estimates provided on the product and checkout pages offer the most accurate timelines for when to expect your order.

Once your package moves through DHL's system, typically within 24 hours after we email you the shipment confirmation, you will receive a text alert with the option to request a signature release.

You may request an exchange or a return through our self-service portal, which can be accessed here.

We accept returns and exchanges within 14 days of delivery*. Items must be returned in their original condition.

*Items marked Final Sale are excluded.

Refunds are processed within 7 days from when we receive the item(s).

We accept returns within 14 days of delivery*. Items must be returned in their original condition.

*Items marked FINAL SALE are excluded.

View our return policy here.